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Careers

Careers at Quality Hotel Marlow

Looking for a career in the hospitality industry? We are looking for the right people to fill the following positions:

1. ASSISTANT DIRECTOR OF SALES / SENIOR SALES MANAGER

Duties & Responsibilities

  • Lead and direct sales team in meeting business objectives of the hotel.
  • Budget for monthly sales revenue and expand sales revenues by growing current accounts and developing new corporate businesses.
  • Ensure overall effectiveness in implementation of the sales and marketing strategies.

 

Requirements

  • Minimum 6 years of sales experience in hospitality industry preferred.
  • Resourceful and good leadership in leading the corporate team.
  • Excellent interpersonal and communications skills.
  • Self-moltivated and proactive, with excellent negotiation skills.
  • Proficiency in MS Office is essential.
  • Knowledge on leisure contacts is essential.
  • Pleasant personality.
  • Good team player.
  • Willing to work on alternate Saturday (half-day).

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2. CONCIERGE / BELL HOP

Duties and Responsibilities

  • Handling of guests' luggages.
  • Respond to guests' requests and needs.

 

Requirements

  • Good customer service.
  • Secondary education.
  • At least one year experience in the same capacity.
  • Team player with strong commitment to delivering a high level of service.

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3.  HOUSEKEEPING STEWARD/STEWARDESS

Duties and Responsibilities

  • Clean rooms, bathrooms and toilets.
  • Replenish guests' amenities in the rooms.

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4. INCOME AUDIT

Duties and Responsibilities

As certain that all daily revenues are correctly received, properly recorded and duly deposited into the bank.

  • To audit daily rooms, F&B and other revenues of the hotel for accuracy and proper records.
  • To follow-up on discrepancies if found including follow-up of pending accounts under Guest Ledger.
  • To audit banquet revenues and ensure that takings or billings are in accordance with Banquet Orders or Event Sheet.
  • To review pay-out and rebate vouchers for accuracy, proper authorisation and proper support documentation.
  • To verify computer reports for occupied rooms against Housekeeper's report and follow-up on the variance.
  • To perform surprise cash counts of all floats with the Accountant.
  • To reconcile City Ledger, Guest Ledger and Clearing accounts, verify discrepancies and do neccessary adjustments.
  • To prepare daily revenue report and ensure that figures tally with the FO and F&B postings.
  • To collect Night Audit Report and other Front Office Reports necessary in daily revenue and Accounts Receivable reporting.
  • To perform daily City Ledger Transfer procedure.
  • To perform any other duties assigned.

 

Requirements

  • Experience in Income Audit.
  • Meticulous, numerical and analytical.
  • Able to work with minimum supervision.
  • Able to multi task.

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5. F&B SERVER

Duties and Responsibilities

  • Ensures prompt, efficient and friendly service.
  • Attend to guests' enquiries and make recommendations.

 

Requirements

  • Ensures cleanliness and general apprearance of the cafe.
  • Observe safety and hygiene practices as laid out by statutory boards.

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6. BARTENDER

Duties and Responsibilities

  • To provide beverage requested by customers according to standard recipe in line with established service policy and procedures of the hotel's lounge and terrace.

Requirements

  • Bar operations including ordering, preparation and inventory.
  • Mixing cocktails, house specialties and preparation of beverages including coffee, etc.
  • Good knowlege of wine, beer and cocktail mixes.
  • Develop rapport with return guests; remembering their names, drinks, etc.
  • Follow POS cashiering systems and procedures.
  • Restocking and replenishment of bar inventory and supplies.

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7. LOUNGE HOSTESS

Duties and Responsibilities

  • To provide food and berverage services to guests in line with established service policy and procedures of the hotel's lounge and terrace.

 

Requirements

  • Responsible for the cleanliness of the Piano Lounge and Terrace and has to assist in the clean presentation of the outlet as a whole.
  • Ensures that mis-en-place or side station is all set up with bar supplies, bar snacks, cutleries, chinaware and beverage list.
  • Responsible to know the prices of the various drinks and every item on the menu.
  • Presents menus and able to explain all menu items.
  • Must know the procedures and function of the POS machine and how to input all relevant information.
  • Takes food and beverage orders and then serves them.
  • Antcipates guests'needs, responds promptly and acknowledges all guests however busy at any time of the day. Promotes positive guest relations at all times.
  • Serves and clears food and beverage items in an unobstructive and professional manner.
  • Presents bill to diners and collect money (cash or credit card) and perform cashiering duties. Return change or credit card to the diners.
  • Performs other duties as assigned by the Management. 

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8. CREDIT OFFICER

Duties and Responsibilities

  • To summarize AR ledger and submit aging report.
  • To hold monthly credit meeting.
  • To monitor debtors' account and submit list of bad and doubtful accounts.
  • To recommend approval for credit facility and do neccessary check and investigation on credit worthiness of the company seeking credit facility.
  • To ensure timely billing and collection of payments.
  • To resolve disputes with clients over billings.
  • To send statement of accounts and reminders to customers for payment.
  • To ensure all collections are promptly deposited in the bank.
  • To perform other duties as required.

 

Requirements

  • Experience in AR and credit and collection.
  • Knowledge in Symphony System is an advantage.
  • Meticulous, numerical and analytical.
  • Able to work with minimum supervision.
  • Able to multi-task.

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9. HOUSEKEEPING SUPERVISOR

Duties and Responsibilities

Responsible for the cleanliness, maintenance of all assigned areas and supervision of housekeeping steward/stewardess.

  • To schedule, assign, supervise and assist in all housekeeping operationson the floors and any other areas under Housekeeping Department.
  • Conducts room checks on the proper execution of room clearing procedures.
  • Ensure all lost and found items are forward to Housekeeping Department immediately.
  • Inspects vacant and occupied room to ensure the best condition is maintained.
  • Report maintenance defects to the Engineering Department.
  • Ensure work orders and request is being carried out promptly and efficiently.
  • Conduct check on public area.

 

Requirements

  • Minimum 2 years of experience in similar capacity
  • Pleasant personality.
  • Good interpersonal and communication skills.

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10. ACCOUNTS RECEIVABLE CUM GENERAL CASHIER

Duties and Responsibilities

To provide financial, clerical and administrative services in the Finance Department to ensure efficient, timely and accurate daily banking, ensuring the safekeeping and timely dispatch to the bank.

  • Maintains records by sorting documents and attachments for debtors accounts and making scanned copy or photocopy.
  • Mail tax invoices to travel agents and corporate clients.
  • To ensure daily cash collection tally with daily remittance control sheet.
  • To prepare bank deposits, for daily cash count ensuring that it tallies with receipts and daily banking, accountable for the accurate tally of all receipts from Front Office and all F&B outlets and reports any discrepancies found.
  • To assist in photocopying of Accounts Payable Vouchers and Invoices for submission to internal auditor.
  • To disburse petty cash payments ensuring the correct payout and correctness of petty cash vouchers. Summerise petty cash disbursement in a given time and request replenishment of petty cash fund.
  • To perform any other duties assigned, including cross training.

 

Requirements

  • Knowledge of accounts receivable, general bookkeeping procedures.
  • Knowledge of office administration and procedures.
  • Minimum of 1 year accounts receivable and general cashier experience.
  • Attention to details and accuracy.
  • Organisational skills.
  • Team member.
  • Sense of urgency.

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11. DUTY MANAGER

Duties and Responsibilities 

  • Directly report to Front Office Manager
  • Assist in day to day operations at Front Office
  • Handle all issues related to guests and the Front Office Operations
  • Provide supervision and guidance to the juniors
  • Create a positive and motivating working environment
  • Provide assistance for all matters during the absence of senior Management

 

Requirements

  • Must possess at least a diploma, preferably in hospitality or tourism studies
  • Minimum 1 year of experience as a Duty Manager
  • Possess excellent interpersonal and communication skills.

 

To apply for the above positions, please write in to career@qualityhotelmarlow.com.sg